EVOX, a pioneer in cloud communications, is a leading provider of next-generation enterprise communication and customer experience solutions in Taiwan. Driven by a pure cloud architecture and advanced artificial intelligence, EVOX empowers businesses of all sizes to break free from traditional hardware limitations and seamlessly transition into the era of smart digital workplace and AI-powered service.<\/p>\n
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Our comprehensive product suite is designed to transform how businesses connect with their customers and manage internal operations:<\/p>\n
EVOX Cloud Phone System & EVOX Connect: A secure, scalable, and omni-channel cloud contact center that centralizes voice calls, LINE Official Accounts, and major social messaging platforms into a unified interface. It enables modern businesses to achieve true operational flexibility through remote work and mobile office capabilities.<\/p>\n
EVAA (EVOX AI Agent): An advanced AI-driven virtual assistant that deeply integrates into daily communication workflows. Supporting natural multi-turn conversations, EVAA automates outbound calls for reservation confirmations, follow-ups, and reminders with human-like interactions.<\/p>\n
AI-Powered Customer Insights: Leveraging cutting-edge Automatic Speech Recognition (ASR) and large language models, EVOX automatically transcriptions calls, generates post-call summaries, and applies smart intent tags. This allows management to capture customer pain points in real time without manual effort.<\/p>\n
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Enterprise Knowledge Base (RAG): EVOX seamlessly incorporates a Retrieval-Augmented Generation framework, providing customer service agents with instant, compliant, and accurate knowledge recommendations during live interactions, effectively turning customer inquiries into secondary revenue opportunities.<\/p>\n
Committed to the highest standards of data privacy and security, EVOX holds both ISO 27001 and ISO 27701 international certifications. This enterprise-grade security framework ensures that sensitive customer data remains fully protected, making EVOX the most trusted partner for businesses aiming to accelerate digital transformation, enhance operational efficiency, and drive sustainable growth through AI enablement.<\/p>\n","protected":false},"author":758,"featured_media":31472,"template":"","team_categories":[194],"class_list":["post-31473","fintech_team","type-fintech_team","status-publish","has-post-thumbnail","hentry","team_categories-integration-platform-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/fintech_team\/31473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/fintech_team"}],"about":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/types\/fintech_team"}],"author":[{"embeddable":true,"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/users\/758"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/media\/31472"}],"wp:attachment":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/media?parent=31473"}],"wp:term":[{"taxonomy":"team_categories","embeddable":true,"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/team_categories?post=31473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}