EVOX is dedicated to reshaping enterprise communication through “Cloud-Native” architecture and “Generative AI” technology. As the winner of this year’s Fintech POC Enterprise Award, we specialize in providing secure, efficient, and regulatory-compliant customer engagement solutions tailored for the financial industry.<\/p>\n
Our core solution, EVAA (EVOX Voice AI Agent), is designed to address the specific challenges of financial institutions. Unlike traditional chatbots, EVAA integrates RAG (Retrieval-Augmented Generation) technology with a proprietary Intent Map Model . This architecture ensures that the AI strictly adheres to the enterprise’s internal knowledge base and compliance regulations when responding to customer inquiries, effectively mitigating the risk of “AI hallucinations” and ensuring information accuracy .<\/p>\n
Key competitive advantages include:<\/p>\n
Omnichannel Integration: EVOX unifies voice calls and social messaging (e.g., LINE, Facebook) into a single management interface, streamlining customer history and data retention .<\/p>\n
Bank-Grade Security: We maintain the highest security standards with ISO 27001 and MAS (Mobile App Basic Security) certifications. Additionally, our integration with Whoscall provides verified business number identification, protecting brand reputation against fraud .<\/p>\n
Cloud-Native Efficiency: Running 100% on AWS, EVOX allows financial institutions to deploy advanced AI capabilities immediately without the need for expensive capital investment in on-premise GPU hardware .<\/p>\n
EVOX empowers financial institutions to adopt safe, controllable, and 24\/7 AI intelligent customer service, driving digital transformation with ease and confidence.<\/p>\n","protected":false},"author":1072,"featured_media":31062,"template":"","team_categories":[194],"class_list":["post-31063","fintech_team","type-fintech_team","status-publish","has-post-thumbnail","hentry","team_categories-integration-platform-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/fintech_team\/31063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/fintech_team"}],"about":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/types\/fintech_team"}],"author":[{"embeddable":true,"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/users\/1072"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/media\/31062"}],"wp:attachment":[{"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/media?parent=31063"}],"wp:term":[{"taxonomy":"team_categories","embeddable":true,"href":"https:\/\/www.fintechspace.com.tw\/en\/wp-json\/wp\/v2\/team_categories?post=31063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}